Frequently asked questions:

 

1. If I pay for upgraded shipping such as 2nd-day, does that mean that my

 order will arrive within two days?

 

If you choose to pay for expedited shipping, typically our turnaround time is 2-3 business days.

Once your order is shipped, then the days for expedited shipping go into effect.

2. How many days will it take to receive my products ?

Once we ship your order, between 3-7 business days.

Note: This only applys to orders shipped within the 48 contiguous States.

*For orders being shipped to Alaska, Hawaii and Puerto Rico please email us at contactpixntray@cs.com for

information and shipping rates.

 3. What do I do if I need to clarify anything or have any questions after

I’ve submitted an order?

If you have any questions or concerns, feel free to e-mail our customer service department

contactpixntray@cs.com. We will respond to your questions and concerns within

a couple of hours, at most 24hrs.

4. When are new products coming out?

 

You will see something new from PIX N’ TRAY, Inc. throughout the year. You can always

checkout our website www.pixntray.com. New items will be displayed in the home page.

 5. An item that I purchased is on backorder. When can I expect to receive it?

Although most of our products are usually in stock, you may run across something that is

on backorder. Our service department will provide you with the most up-to-date information

on a product’s availability. Many times, you won’t have to wait long for your new purchase.

PIX N’ TRAYTM website is updated daily and we will let you know whether or not

an item is on backorder.

 6. Christmas is just around the corner, and I haven’t finished shopping yet. Can I

still order and get my gifts in time?

More than likely, the answer will be yes. Our Last Order Day for Christmas delivery is normally

December 17th or 18th. We will let you know about our last ordering day and recommend

different options on shipping to your location so that you have your gifts for the holiday season.

PIX N’ TRAY, Inc. works diligently to make sure every Christmas order is ready and shipped

to you on time. Please email us if you have any questions; contactpixntray@cs.com
 

 *Note: Sorry, No International Shipping